| BOXEDWEBSITE.COM SUPPORT
 TECHNICAL & CUSTOMER SUPPORT
| CONNECTION
QUESTIONS? - Here are the most commonly asked questions and answers about how
to connect to our services using FrontPage, Eudora, FTP, and the List Server. |
In order to keep the pricing on services down and still maintain high
quality services, technical support for all services provided by BoxedWebsite.com is
provided by e-mail. Our Request for Support Form is
available to you to make the process quick and easy. (Please be sure to check the FAQ area for your solution first. This may save you time and get
you the answer you need quickly).
Technical Support covers only the BoxedWebsite services
should they be malfunctioning. Support does not cover however, addtional programs required
to access these services. (Support on third party software is available under our consulting service).
We send you a complete and precise set of access instructions
to assist in the setup and administration of all BoxedWebsite.com services upon
activation. Again, should you find difficulties using any third party software, you can
purchase our consulting service or contact the software vendor
directly.
If a technical problem requires an actual one-on-one phone
call we will contact you accordingly to start a dialog. In short, we have made using this
service as easy as possible. Every effort has been made to make using your new services a
pleasure.
BOXEDWEBSITE.COM unfortunately is unable to assist users in
the method of connecting their computers to the Internet due the the vast different
methods available today. Contact your Internet connection vendor directly regarding these
problems.
To contact Technical Support please e-mail Boxed
Website Support and provide a fully detailed description of the problem so we can
provide a respond as quickly as possible. Please be aware that we will NOT be able to
answer non-specific questions or letters that say for example "I can't bring up my
website". Remember, the more details you provide, the quicker we can respond and get
you back on your way.
ALL SUPPORT EMAILS SHOULD PROVIDE THE FOLLOWING:
- general description of the problem
- the error messages you receive when you do this or that
- what software your using and the the version
- what operating system you use
- and so on
Although your site presence will be monitored 7 days a week,
Tech Support operates Monday to Friday unless an emergency is determined by us.
(This means, you may email us or use our support form 7 days a week, however, unless and
emergency is determined, you will receive solutions to your request Monday through Friday
only).
Questions, comments, concerns? lynne@internetmatrix.com
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